Keeping customers coming back to a café or snack bar: 10 ideas

1. A simple stamp card

"Buy 10, the 11th is free" is understood in a second. Avoid points to convert and complicated rules. Stampylo: a stamp card on the customer's phone, you choose the number and the reward.

2. A reward people want

Give what your customers actually order: their coffee, their juice, their sandwich. A reward too costly for you or too far away for them motivates nobody.

3. A first stamp straight away

A customer who already sees a stamp on the card wants to fill it. With Stampylo, the stamp is added from the first paid order.

4. A nicer wait

Standing at the counter without knowing when the order will be ready leaves a bad memory. A number, an estimated time and a phone that rings change the experience. Stampylo: the pager on the phone and the TV screen.

5. A card that can't be lost

Paper cards stay at home. A card on the phone, saved on WhatsApp or in Google Wallet, is always there.

6. Reminding those who stopped coming

A customer away for a month is not necessarily lost. A message with their stamp count can be enough to bring them back. Stampylo sends these reminders on WhatsApp, and the customer can stop them at any time.

7. A birthday gift

A small gift on their birthday shows the customer you know them. Stampylo offers it if you turn it on, and never asks for the year of birth.

8. Ask for feedback at the right moment

A rating asked right after the visit tells you what works and what doesn't. Happy customers can then post their review on Google Maps, which brings in new customers.

9. An offer for quiet hours

A "free juice between 3 and 5 pm" message to your regulars fills the calm moments. Stampylo sends these offers on WhatsApp to those who accept them.

10. Watch the numbers

How many customers come back? How many rewards go out each week? Without these answers you can't tell whether loyalty works. The Stampylo dashboard shows them, with a summary email every Monday.

Questions